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Waterford Crystals selects the Light Communications solution for the secure on-line assistance system based on Cisco technologies

Petaluma, CA, January 12, 2002: Waterford Crystals USA, a US division of the world famous Irish fine crystal manufacturers selected the Light Communications solution to implement the secure on-line assistance system based on the Cisco’s Collaboration Server (CCS).  Light Communications is the leading partner of Cisco Systems (NASDAQ: CSCO) in the field of contact center multi-media software and offers an unparalleled expertise and knowledge related to the Cisco Collaboration engine. Light Communications will deliver professional services to Waterford USA in implementing the secure on-line chat and collaborative browsing system with sharing the secure content.  The project will also involve a substantial data base work and other professional services, as related to the on-line assistance system. 

“Waterford USA should realize an immediate return on investment on their Collaboration deployment.  Agents will be able to service customers on the web more efficiently and customer satisfaction will increase as a result of a more interactive and user friendly web/phone experience”, says Paul Vesel VP of Sales and Marketing for Light Communications.

About Light Communications, Inc.

Light communications specializes in a broad spectrum of communications and data management convergence solutions and systems integration. The Consulting Services branch of the Company offers unparalleled expertise and knowledge related to multi-media contact center business solutions. The Company's headquarters are located in Petaluma, California, USA. Its products and services are sold and supported both, domestically and internationally.

Light Communications products and services help businesses reduce costs, increase revenue and maximize profitability while keeping expenses at a minimal level.

For more information contact Light Communications directly at sales@lightserv.com

 

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