Visa Chooses Light Communications to Deliver an Advanced Engineering Solutions for its Card Operations Call Center
Petaluma, CA, August 18, 2000: Visa selects Light Communications to deliver an advanced technology solution for the Visa’s Card Operations Call Center that will extend the portfolio of services offered by Visa to its member banks and will streamline the dispute resolution process.
Visa is the leading payment brand and the largest payment system in the United States, with more volume than all other major payment cards combined. Visa plays a pivotal role in advancing new payment products and technologies to benefit its 14,000 U.S. member financial institutions and their cardholders. There are more than 330 million Visa credit, commercial and check cards, which generate more than $720 billion in annual transaction volume. Visa-branded cards are accepted at over 17 million locations worldwide, including some 500,000 ATMs in the Visa/PLUS Global ATM Network.
"We had a challenging task of further enhancing our services for member banks while at the same time optimizing the workflow of our Call Center analysts," says Corinna Alandt, Director of Card Operations Management at Visa. "We considered different vendors, but Light Communications’ technology solution was the best fit for our business needs!"
Light Communications will deliver a turnkey technology solution for the Card Operations call center that will tie together the IVR, ACD and analyst’s desktop interfaces into a unified request processing system, complete with flexible and powerful reporting tools. Visa awarded Light Communications the Card Operations call center project due to Light Communications’ proven track record in custom engineering solutions for call centers and the company’s expertise in working in multi-vendor environment.
"We consider this project as a major milestone in our working relationship with Visa", said Vladimir Baculyn, President and CEO of Light Communications, Inc. "The success of the Card Operations call center project will pave the way for further business partnership between our two companies. We are confident that Light Communications’ engineering solutions and LightSuite™ products and services will carry Visa’s business success into the new millennium!"
About Light Communications, Inc.
Light communications specializes in a broad spectrum of communications and data management convergence solutions and systems integration. The Consulting Services branch of the Company offers unparalleled expertise and knowledge related to multi-media contact center business solutions. The Company's headquarters are located in Petaluma, California, USA. Its products and services are sold and supported both, domestically and internationally.
Light Communications products and services help businesses reduce costs, increase revenue and maximize profitability while keeping expenses at a minimal level.
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