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Light Communications Integrates Email Management System for pivotal GE Customer Service Center

Petaluma, CA. February 2005

Light Communications Inc., announced the successful completion of a complex upgrade to one of General Electric’s email management systems, located in Louisville, KY. This upgrade tied together over 80 customer service agents into one seamless email management system serving the diverse and evolving customer service needs related to an entire consumer products division of GE.

"Light Com was critical to helping us further understand our needs and how to meet them", stated Gregg Holladay, Program Manager, GE Consumer and Industrial. "The planning and integration of this project was completed in less time than we expected; and Light Com was able to train our agents very quickly because the features of the old system were so well integrated with the features of the new."

General Electric, Inc. (GE, NYSE) is headquartered in Fairfield, CT. From jet engines to power generation, financial services to plastics, and medical imaging, news and information, GE people worldwide are dedicated to turning imaginative ideas into leading products and services that help solve some of the world’s toughest problems.

About Light Communications, Inc.

Light communications specializes in a broad spectrum of communications and data management convergence solutions and systems integration. The Consulting Services branch of the Company offers unparalleled expertise and knowledge related to multi-media contact center business solutions. The Company's headquarters are located in Petaluma, California, USA. Its products and services are sold and supported both, domestically and internationally.

Light Communications products and services help businesses reduce costs, increase revenue and maximize profitability while keeping expenses at a minimal level.

For more information contact Light Communications directly at sales@lightserv.com

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