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Conference Planners Select Light Communications' Training and Professional Services to Complement the Cisco-Based Internet Call Center Solution

Petaluma, CA, July 27, 2000: Conference Planners, a multi-national corporation specializing in event management, announced that it has selected Light Communications' training and professional services to complete and further enhance its call center convergence with Internet, powered by Cisco's CIS platform.

Conference Planners is a privately held corporation with offices in San Francisco, Boston and London. The company has melded its philosophy of customer service with technological advances to specialize in overall event development in regards to strategy, budget, logistical planning, execution, and post event analysis. Conference Planners' 23 years of experience and unparalleled customer service in event management enabled it to form partnerships with such clients as Cisco Systems, PeopleSoft, Sun Microsystems, and Autodesk.

"Light Communications' training and technical assistance allowed my call center to start immediately utilizing Cisco's powerful Web-collaboration capabilities," said Sue Townsend, the International Call Center manager at Conference Planners. Cisco's Collaboration Server (CCS) at Conference Planners was installed in early July 2000, but the company needed highly personalized training and technical services to make their call center completely Internet-enabled. "My call center supports the company's European customers, so we work night shifts here in California. Light Communications was here on site at seven in the morning to start the training session of my team!" added Ms. Townsend

As a Cisco partner Light Communications delivers all aspects of technical services associated with Cisco’s CCS product line. Light Communications’ LightSuite™ product and hosted services incorporate Cisco’s Web collaboration and E-mail management systems, as well as provide seamless PSTN phone support through LightCall™ and live video assistance through LightVideo™. “We provide value and focus on the business needs of our corporate customers," said Vladimir Baculyn, President and CEO of Light Communications. "With Cisco brand and Light Communications’ products and services we deliver customer satisfaction to the highest degree."

Light Communications’ professional services organization has proven expertise in web programming (HTML, JavaScript, PHP, etc.), call center infrastructure (ACD, IVR, CTI, etc.), database design, CRM integration and project management. Combined with LightSuite™ product and hosted services, Light Communications technology solutions helps the Company’s corporate call center customers to build and manage modern day blended voice- and Internet-enabled contact centers.

About Light Communications, Inc.

Light communications specializes in a broad spectrum of communications and data management convergence solutions and systems integration. The Consulting Services branch of the Company offers unparalleled expertise and knowledge related to multi-media contact center business solutions. The Company's headquarters are located in Petaluma, California, USA. Its products and services are sold and supported both, domestically and internationally.

Light Communications products and services help businesses reduce costs, increase revenue and maximize profitability while keeping expenses at a minimal level.

For more information contact Light Communications directly at sales@lightserv.com

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