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Light Communications Integrates three Caremark Customer Service Centers into one seamless email management system

Petaluma, CA. June 2006

Light Communications Inc., announced the successful completion of a complex upgrade to Caremark’s email management system. This upgrade included the integration of 3 separate email systems used at Caremark Customer Service Centers (Scottsdale AZ, Richardson and San Antonio TX). The result is one seamless email management system for all three service centers.

"This was a complex job that required a detailed understanding of our existing email system and of our current and future contact center needs", stated Justin Hoffman, Director of Caremark Customer Service Centers. "The work included customized enhancements and reconfigurations that had to be done without losing access to our existing customer information and without any interruption of service".

"The seamless integration of multiple service centers requires disciplined and well organized communication and planning across multiple teams" says Vladimir Baculyn, President of Light Communications. "Fortunately, the teams at Caremark understood this and gave us the support we needed to complete the job in record time".

Caremark Inc. is a leading provider of prescription benefit services in the United States, serving millions of plan participants. As one of the nations leading prescription benefit Managers (PBMs), Caremark is recognized as being at the forefront of pharmacy and medical cost management.

About Light Communications, Inc.

Light communications specializes in a broad spectrum of communications and data management convergence solutions and systems integration. The Consulting Services branch of the Company offers unparalleled expertise and knowledge related to multi-media contact center business solutions. The Company's headquarters are located in Petaluma, California, USA. Its products and services are sold and supported both, domestically and internationally.

Light Communications products and services help businesses reduce costs, increase revenue and maximize profitability while keeping expenses at a minimal level.

For more information contact Light Communications directly at sales@lightserv.com

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